CONSULTING
 

  • Customer Service Strategy
  • Outsourcer Selection
  • Interim Management
  • Contact Optimization
 

SERVICES
 

  • Continuous Improvement
  • Contact Centre Benchmarking
  • CSAT Measurement
  • Custom Service Cost
    Reduction
 

TECHNOLOGY
 

  • Spade: Quality Monitoring
  • Sociolyze: Social Media Analytics
  • SMART: Customized Dashboard
  • FYI: Knowledge Management
 

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