CONSULTING
 

  • Customer Service Strategy
  • Outsourcer Selection
  • Interim Management
  • Contact Optimization
 

SERVICES
 

  • Continuous Improvement
  • Contact Centre Benchmarking
  • CSAT Measurement
  • Custom Service Cost
    Reduction
 

TECHNOLOGY
 

  • Spade: Quality Monitoring
  • Sociolyze: Social Media Analytics
  • SMART: Customized Dashboard
  • FYI: Knowledge Management
 

activeo-asia expands in Asia

JOIN OUR

CCO FORUM 

The Chief Customer Officer Forum is a place for leaders to meet,  exchange ideas, learn new techniques, share knowledge, and hear about the latest developments and most successful techniques in customer management.

The CCO forum live events this year have been planned during
the months of February, May, August and November.   Please
call us at +91-80-46624044 or write to
ccofindia@celtycs.com for more information.
                                                                           Learn More    >>>

Analytics Tool for Customer Operations

Customer contact Analytics
Find root cause instantly
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Audit Your Call Center with SPADE
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Quality monitoring software
Measure your  KPI's
Identify gaps and needs

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White Papers

TémoignagesThe Internet: A New Language for Customer Relationships

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